Free U.S. Shipping On Orders Over $49

Customer Service

Order Status
• Gift services.
• How can I modify my order?
• Refused shipments.
• Shipping restrictions.
• Has my order shipped?
• How do I change quantities or cancel an item in my order before I place it?
• How do I track my order?
• My order never arrived.
• An item is missing from my shipment.
• When will my backorder arrive?

My Account
• How do I create an account?
• How do I edit my account information?
• How much is my shipping?
• I forgot my password.
• How do I return my product?
• I received the wrong product.
• What is your return policy?
• When will my order ship?

International Shipping
• Customs information.
• Do you ship to my country?
• What are my payment choices?
• When will my order ship and what are my shipping charges?
• What is the return policy?

Guarantees
• Privacy Policy
• Security

Pricing and Billing
• Do I have to pay sales tax?
• I have a question on my charges.
• I need a copy of my receipt/invoice.
• When will I receive my store credit?
• When will my credit card be charged?

Buyer's Guide
• Item availability.
• Jewelry care and materials.
• Repair policy.
• Shopping online.
• Which credit cards do you accept?
• How do I buy/redeem a gift certificate?
• How do I find my product?
• How do I navigate the site?
• How do I use a coupon,voucher or promo code and what are the rules?

Additional Support
• How do I contact you?