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Order Status

Order Status
Gift services.
  Nissa Jewelry will gift box your order provided you select this option at the time of purchase. Our gift box service includes a structured gift box and the item(s) wrapped in tissue inside the box. You are asked at checkout to include the gift message. This message is printed on a gift card, and included with the gift box. Gift boxes are $3.00 each.
How can I modify my order?
  Please be advised that once an order has been placed we are unable to make any modifications to the order including cancellations.
Refused shipments.
  If you decide to refuse any shipments from NissaJewelry.com, you are responsible for the original shipping charges, any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to NissaJewelry.com. This amount will be deducted from your merchandise refund.
Shipping restrictions.
  We use USPS for delivery.  If your order is for a gift or special occasion, we recommend emailing us at service@nissajewelry.com to ensure we have that item in stock before placing your order. We are able to ship via a faster method provided we have the item(s) in stock, but you will need to call our office for shipping costs (703-780-1794).
Has my order shipped?
  Click the My Account link at the top right hand side of our site to check your orders status. Today Show orders: you will NOT be able to track your order through this site. You will receive a tracking number via email when your order has shipped.
How do I change quantities or cancel an item in my order before I place it?
  Click the "My Account" link at the top right hand side of our site to view orders you have placed. Then click the change quantities link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
  Click the "My Account"  link at the top right hand side of our site to track your order.
My order never arrived.
  Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
An item is missing from my shipment.
  Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance. If you received an email from us stating that some or one of your items is backordered, then that item is backordered and will be shipped out when it comes back into stock. If your packing slip shows an item is backordered, then it has been ordered for you and will be shipped out ince it arrives at our offices.
When will my backorder arrive?
  Backordered items typically ship within 2-3 weeks after your order is placed. If an item is backordered, we will let you know via email or on your packing slip with an estimated ship date.

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